At Lux Destina, we highly value the protection of your personal data. This privacy policy explains what data we collect, how we use it, and what rights you have under the General Data Protection Regulation (GDPR).

Article 1: Data Processing Responsibility
1.1. Lux Destina, based in Belgium, is responsible for processing personal data.
1.2. For privacy or data protection inquiries, contact us at:

Article 2: What Data Do We Collect?
2.1. Lux Destina collects the following data:

  • Identification Data: Name, email address, phone number, address.

  • Travel Information: Preferences, travel history, booked destinations.

  • Payment Data: Bank details and billing information (no credit card details are stored).

  • Marketing Preferences: Newsletter subscriptions, communication preferences.

  • Technical Data: IP address, cookies, and website usage.

Article 3: How Do We Use Your Data?
3.1. We process personal data solely for the following purposes:

  • Reservations and Travel Services: To properly execute travel bookings and provide the best experience.

  • Customer Service: To assist with inquiries, modifications, or issues.

  • Marketing and Promotions: To send offers and newsletters if you have given consent.

  • Legal Obligations: To comply with legal and regulatory requirements, such as tax obligations.

Article 4: How Long Do We Retain Your Data?
4.1. Lux Destina retains personal data for as long as necessary for the purposes collected, respecting legal retention periods:

  • Travel information: Up to 5 years after the last booking.

  • Invoice and payment data: 7 years (legal obligation).

  • Marketing data: Until the customer unsubscribes.

Article 5: Sharing Data with Third Parties
5.1. Lux Destina only shares personal data with:

  • Hotels and Travel Service Providers: Only necessary data for your booking is shared.

  • Payment Processors: For secure transaction handling.

  • Legal Authorities: When legally required, such as for tax audits.
    5.2. We never sell or rent personal data to third parties.

Article 6: Your Rights Under GDPR
6.1. As a Lux Destina customer, you have the following rights:

  • Right of Access:
    You may request what data we hold about you.

  • Right to Rectification:
    You can correct inaccurate or incomplete data.

  • Right to Erasure (‘Right to be Forgotten’):
    You can request the deletion of your data unless there is a legal retention obligation.

  • Right to Object to Marketing: You can unsubscribe from promotional emails and newsletters.
    6.2. To exercise your rights, contact us at privacy@luxdestina.com.

Article 7: Data Security
7.1. Lux Destina implements technical and organizational measures to protect personal data from loss, theft, or unauthorized access.
7.2. Our website and databases are secured with SSL encryption and security protocols.

Article 8: Cookies and Tracking
8.1. Lux Destina uses cookies to improve the user experience on the website.
8.2. Customers can manage or disable cookies via their browser settings.

Article 9: Changes to the Privacy Policy
9.1. Lux Destina reserves the right to modify this privacy policy.
9.2. Changes will be communicated via our website and by email if necessary.

Article 10: Contact and complaints
10.1. For questions or complaints about data protection, please contact us at privacy@luxdestina.com.
10.2. Complaints can be filed with the Data Protection Authority (GBA) in Belgium.
-Marketing and promotion: To send offers and personalized promotions, if you have given your consent.
-Security and fraud prevention: To detect unauthorized use of our services.
-Legal obligations: For compliance with accounting and tax regulations.

Article 4: Sharing data with third parties
4.1. Lux Destina shares personal data exclusively with trusted partners and service providers who are necessary to organize the trip. These may be:
– Hotels, airlines and transport services.
– Payment service providers for invoicing and payments.
– IT service providers for website management and security.
4.2. Lux Destina does not sell or rent personal data to third parties.
4.3. All partners comply with GDPR standards and have contractual obligations to protect data.

Article 5: How long do we store your data?
5.1. Personal data is stored for as long as necessary for the provision of services and legal obligations. Standard retention periods:
– Booking and invoice data: 7 years (legal obligation).
– Marketing data: Until withdrawal of consent.
– Customer files: Maximum 5 years after last contact.

Article 6: Data security
6.1. Lux Destina takes technical and organizational measures to protect personal data.
6.2. Security measures include encryption, firewall protection and restricted access to data.
6.3. Despite these measures, we cannot guarantee the absolute security of data in online communication.

Article 7: Your rights under the GDPR
7.1. Customers have the right to:
– Request access to their personal data.
– Request correction or deletion of data.
– Object to processing for marketing purposes.
– Request data portability.
7.2. Requests can be submitted via privacy@luxdestina.com.

Article 8: Use of cookies and tracking technologies
8.1. Lux Destina uses cookies to improve user experiences and collect analytical data.
8.2. Visitors can manage or disable cookies via their browser settings.

Article 9: Changes to the privacy policy
9.1. Lux Destina reserves the right to change this privacy policy.
9.2. The most recent version is always available on our website.

Article 10: Contact details
For privacy-related questions: privacy@luxdestina.com
Telephone contact: +32 470 881 951
Website: www.luxdestina.com

Article 11: Cross-Border Data Transfers
11.1. Lux Destina may share personal data with partners outside the European Economic Area (EEA). In such cases, we ensure that data transfers comply with GDPR security measures, such as standard contractual clauses or agreements with adequate protection levels.

Article 12: External Links and Third Parties
12.1. Our website may contain links to external partners, such as hotels and airlines. Lux Destina is not responsible for the privacy policies or data management of external parties.
12.2. We recommend that customers review the privacy policies of these external parties before sharing their personal data.

Article 13: Complaints Procedure
13.1. If you have a complaint about how Lux Destina processes your data, you can contact the Data Protection Authority (GBA):

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